Refund policy

Last Updated: October 3, 2026

At Foamora, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.

1. 30-Day Return Policy

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item should:

  • Be returned within the 30-day return period.
  • Be in its original or reasonably preserved condition.
  • Include the original packaging and accessories, where applicable.
  • Include proof of purchase or your order number.

We reserve the right to review returned products before approving a refund.

2. Free Returns

Foamora offers free eligible returns within 30 days.

Before returning any product, please contact our customer support team at support@foamora.sbs. Our team will provide return instructions and, where applicable, the necessary return shipping information.

Please do not send a return to our business address without first contacting us, as the appropriate return location may vary depending on the order.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@foamora.sbs.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where relevant.

Once the issue has been reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Items

Certain products may not qualify for return where required for hygiene, health, or safety reasons after they have been substantially used, contaminated, altered, or damaged by the customer.

We may also be unable to accept:

  • Items damaged through misuse or improper care.
  • Items returned outside the applicable return period.
  • Items missing significant components.
  • Gift cards, if offered.
  • Products specifically identified as final sale where permitted by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

5. Exchanges

If you need a different product, color, or variation, please contact us at support@foamora.sbs.

Availability cannot be guaranteed. Depending on the circumstances, we may recommend returning the original item and placing a new order.

6. Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original expedited shipping charges or other optional paid services, if any, may not be refundable unless required by applicable law.

7. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

8. Contact Us

For questions about returns or refunds:

Foamora
6679 Eakin Dr
Sooke, BC V9Z 0V3
Canada

Email: support@foamora.sbs
Phone: +1 (250) 642-3160
Website: foamora.sbs